The Season of Potholes – How to Easily Report them to the City online

Potholes can be considered the ‘pests’ of the roads following the winter months. A pothole that goes unfixed, can grow bigger, and eventually cause damage to unsuspecting cars driving through them. That’s why it’s up to you to report them to the city!

How do potholes form?

Potholes are caused by the expansion and contraction of ground water, after the water enters the ground under the pavement. Freezing temperatures become the perfect ingredient for that water to freeze and expand. This makes the road bend and crack, ultimately leaving a big gap behind.

What is the City of West Jordan doing to try and prevent potholes from forming?

West Jordan City crews fill about 1,400 potholes every year. In order to prevent potholes from forming in the first place, crews overlay and repave city streets each year. But, with more than 800 miles of streets, and a limited asphalt budget, it’s anticipated that some of those cracks will be missed.

How do I report a pothole?

In just five easy steps:

Step 1: Go to

Step 2: Choose from the list until you find the request you would like to make

Step 3: Click ‘Submit a report’

Step 4: Fill out the form, be sure to submit a photo of the pothole if possible

Step 5: Click “Report it”

You should receive a confirmation email following your submission. Someone from the city will be in contact with you throughout the process to ensure your request was completed.

If you have problems filling out the form check out this video on the city’s Facebook page: If you are still experiencing issues call 801-569-5174.

How long does it usually take to get a pothole filled?

West Jordan Public Works Operations respond to pothole reports within two working days after receiving the notification. If the pothole is dangerous or is causing problems with traffic, crews will respond immediately.

aerial view of West Jordan neighborhood